Privacy & Cookies

Important legal information

Please take a moment to read these terms and conditions, which govern your use of this website.

Please check these Terms and Conditions regularly for changes. Your continued use of this website after these Terms and Conditions have changed will confirm your agreement to the revised Terms and Conditions.

Geographical restrictions

This website contains details of services which are provided by Bombora. These services are available through this website.

Intellectual property rights and use of content

Copyrights, trademarks, logos, service marks, trade names, or other intellectual property displayed on, or used in conjunction with, this website are proprietary to Bombora and their Partners. The content of this website is protected by applicable intellectual property law; Bombora reserves all rights with respect to intellectual property ownership of all material on this website, and will enforce such rights to the full extent permissible by law. Other company products and services, names and logos used and displayed on this website may be trademarks or service marks owned by others. Nothing on this website should be construed as granting any license or right to use any of these trademarks without the prior written permission in each instance of the owner(s) of such other trademarks. This website also contains text, software, graphics, images, and other material protected by copyrights or other proprietary rights and laws (collectively, the “Proprietary Material”), owned by Bombora or its licensors. Any use of such Proprietary Material other than as permitted herein is expressly prohibited without the prior permission of Bombora and/or the relevant rights holder in writing.

In certain circumstances, we may agree with you that you may distribute particular information which you access via this website to third parties. If you wish to use information in this way, you must email us at info@bombora.tv . If we accept your application, we will send you confirmation by email. You may not redistribute any part of the contents of this website until you have received our confirmation that you are permitted to do so.

Where we have given you permission to redistribute information to third parties, this permission is given on condition that you:

Use the material in the form in which it was originally displayed on the website;

Clearly attribute that material to Bombora, using wording which we specify from time to time;

Do not claim any goodwill or other ownership of any of that material;

Take all necessary steps to ensure that the material is distributed only to the relevant audience as defined by geographical, regulatory and other restrictions set out in these Terms and Conditions;

Do not display the information in a way which implies sponsorship or endorsement of any third party goods, services or materials by any member of the Bombora, or in a manner that is misleading, defamatory, infringing, libelous, disparaging, obscene or otherwise objectionable; and

Cease your use, and require the third party recipients to cease their use, of those materials if we request you to do so in writing.

Please note that you may not otherwise use the name of any Bombora company nor the name ‘Bombora’ itself, nor any Bombora trademark, logo or design without our consent.

Please see the ‘Your liability to us’ section below for details of your liability to Bombora in circumstances where you redistribute information originating from this website to third parties.

Third Party Content

This website may contain or link to content which is generated by third parties. However, we do not approve this third party content and so we are not responsible or liable for that content or for the consequences of your use of it.

Liability

Please read the following sections carefully. They set out the circumstances in which we will and will not be liable to you and to third parties, and give you certain liability to Bombora where you redistribute information originating from this website to third parties.

Nothing in these Terms and Conditions operates to exclude or restrict any liability which we are obliged by applicable laws or regulation to accept.

Our responsibility to you

We will always endeavour to provide a reliable and secure website. However, the internet is an imperfect medium and is susceptible to interruption and error. In particular, messages sent electronically may not be secure. We recommend that you do not send any confidential information to us via electronic methods. If you choose to send any confidential information to us this way, you do so at your own risk and in the knowledge that a third party may intercept this information.

The website may occasionally be unavailable for maintenance or other reasons. Where this happens, we regret any inconvenience caused but we are not responsible for any losses arising from this unavailability.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by any act or circumstance outside our reasonable control.

Further, none of the companies within Bombora will be liable for any special, indirect, incidental or consequential loss suffered by any person in connection with the use of this website.

Whilst we believe that the information contained on this website is accurate, we do not guarantee its accuracy or completeness and we disclaim all representations and warranties of any kind in respect of that information. Please conduct your own checks on any information obtained from this website before relying or acting upon it in any way.

Your liability to us

Where you redistribute information originating from this website to third parties, you will indemnify Bombora against any damages and costs incurred as a result of any claim from a third party that the third party relied to its detriment on material originating from this website.

Who we are and how to get in touch

If you have any queries or complaints regarding this website or these Terms and Conditions, please do contact us at info@bombora.tv .

This website is issued in the UK by Bombora (also referred to throughout these Terms and Conditions as ‘we’ or ‘us’).

Where these Terms and Conditions refer to ‘Bombora’, this means Bombora UK Limited powered by www.bombora.tv.

Privacy Policy

At Bombora, maintaining your privacy is important to us and we take precautions to safeguard your information. After all your relationship with us is built on trust and our goal is to preserve that trust. This policy applies where we are acting as a data controller with respect to your information; in other words, where we determine the purpose and means of the processing of that information. This policy sets out the basis on which your information is collected, stored and used by us.

Contents of this Privacy Policy

Who we are and how to contact us
Information we collect
How and why we use information
Sharing of your information
Your rights
Storage, transfers and retention
Security
Making changes to this information

Who we are and how to contact us

This is the Privacy Policy of Bombora (also referred to throughout this policy as ‘ we ’, ‘ us ’, or ‘ our’). By Bombora we mean Bombora powered by www.bombora.tv. Bombora collects and uses information in the ordinary course of business and is therefore responsible for ensuring that it uses that information in compliance with all applicable data protection laws. This Privacy Policy governs the handling of your information by Bombora. This Privacy Policy explains how your information may be held and used by companies within Bombora.

If you have any questions or concerns regarding our Privacy Policy, or how we process your information, please contact us via email at info@bombora.tv.

Information we collect

By “ information ” we mean all of the personal information about you that we collect, use, share and store. Most of the information collected by us is information which you have provided to us directly, whether this is from you signing up online to receive information from us or by your providing information to us when becoming a client of ours.

Information we collect from you when you visit and/or request to receive information from our website (by way of a non-exhaustive list):

Personal contact information (e.g. first name, family name, company name, company email address); and

How you access and use our website or other digital services (e.g. your IP address, your location, the device and software being used, pages visited, content viewed, links and buttons clicked through).

Information that we collect or generate about you includes (by way of a non-exhaustive list):

The Bombora services or products which you have engaged with and our interactions with you; and your visits to Bombora websites including information collected through cookies and tokens that store technical information about the services that you use and how you use them. For more information on the cookies used by Bombora please see our Cookie Policy below.

If you are looking to become a member of Bombora, in addition to the above, we may also collect or generate additional information about you. This includes (by way of a non-exhaustive list):

There may be some instances where we receive information about you from a third party. This includes (by way of a non-exhaustive list):

Information received via a third party to join Bombora;
Background checks including information from social media; and
Events which you registered for and/or attended run by Bombora.

In addition to the categories of information described above, Bombora will also process further anonymised information and data that is not processed by reference to a specific individual. Your information may be converted into statistical or aggregated data which cannot be used to re-identify you. It may then be used to produce statistical research and reports which may be shared within Bombora.

This website also uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you’d like to opt-out, you can do so at https://mouseflow.com/opt-out. If you’d like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at privacy@mouseflow.com.

For more information, see Mouseflow’s Privacy Policy at http://mouseflow.com/privacy/.

For more information on Mouseflow and GDPR, visit https://mouseflow.com/gdpr/.

For more intormation on Mouseflow and CCPA visit https://mouseflow.com/ccpa.

How and why we use your information

We process your information to the extent necessary for us to carry out marketing and events, provide communications to you, meet our regulatory obligations and for other legitimate purposes permitted by applicable law. Your information may be stored and processed by us in the following ways and for the following purposes (by way of a non-exhaustive list):

opening of accounts, administering and managing your account(s) (as applicable), updating your records and tracing your whereabouts to contact you about your account;
understanding your needs and interests;
allowing you to use and access the functionality provided by our website services;
communicating with you, where you have requested or consented, regarding any product or service or any other situation where you have engaged us to provide you with information;
recording of incoming and outgoing calls for training, monitoring, and security purposes;
notifying you about any change to your account, and/or to contact you about and enable you to exercise any rights in relation to your account;
investigating any complaint, dispute and/or any concerns relating to your account and or activity on your account;
maintaining a register of subscribers;
reviewing and improving the performance of our website and your use of it (including any personalisation which you may have indicated and which we have retained using cookies (refer to our Cookie Policy below for additional information));
managing and administering our business;
complying and assessing compliance with applicable law, rules and regulations and internal policies and procedures;
administering and maintaining databases that store information;
for some of our profiling and other automated decision making,
anonymisation that enables us to undertake market research, analysis and developing statistics from information that is not referenced to a specific individual;
for marketing communications (where it is lawful for us to do so and where you have not objected to the use of your information for these purposes);
to deal with requests from you to exercise your rights under data protection laws.

Whenever we use information, we make sure that the usage complies with all applicable laws. Data protection laws require us to have one or more of the following reasons:

‘ Contract performance ’ – the information needed to deliver your account, product or service
‘ Legal obligation ’ – we are required by law to process your information (e.g. to verify your identity).
‘ Legitimate interest ’- we’re allowed to use your information where, on balance, the benefits of us doing so are legitimate and not outweighed by your interests or legal rights
‘ Consent ’- in some cases we may obtain your consent to use information in a particular way or where the law requires consent to be obtained (e.g. if you consent to us sending information about new products. Whenever ‘consent’ is the only reason for us using the information you have the right to change your mind and change or withdraw your consent).

Sharing of your information

We may share your information within Bombora for the purposes described above. All of our employees and contractors are required to follow our data privacy and security policies when handling information.

We may also share your information outside of Bombora under the following circumstances.

Legal obligations: we share information: (i) to the extent that we are required to do so by applicable law, by a governmental body or by a law enforcement agency, or for crime prevention purposes (including fraud protection); (ii) in connection with any legal proceedings (including prospective legal proceedings); or (iii) in order to establish or defend our legal rights.

Service providers: we share information with service providers who perform services for us (including cloud services, data storage, sales, marketing, investigations, and customer support). Our contracts with our service providers include commitments that they agree to limit their use of information and to comply with privacy and security standards at least as stringent as the terms of our Privacy Policy.

Third-party relationships: we share your information with affiliated third parties. These third parties will be subject to appropriate data protection obligations and they will only use your information as described in our Privacy Policy.

Consent: If we need to share information other than as permitted or described above, we will provide you with a choice to opt in to such sharing and you may choose to instruct us not to share the information.

Business sale : if we sell some or all of our business or assets we may need to disclose your information to a prospective buyer for due diligence purposes. If we are acquired by a third party, the information held by us about you will be disclosed to the third party buyer.

Your rights

You have the following rights under data protection laws within the EU. In most cases you can exercise them free of charge.

You have the right to:

be informed about the processing of your information;
have your information corrected if it is inaccurate and to have incomplete information completed;
object to or restrict processing of your information. Please note that there may be circumstances where you object to, or ask us to restrict our processing of your information but we are legally entitled to refuse that request;
withdraw your consent to processing of your information at any time. Please note, however, that we may still be entitled to process your information if we have another legitimate reason for doing so (e.g. we may need to retain information to comply with a legal obligation);
have your information erased in certain circumstances. Please note that there may be circumstances where you ask us to erase your information but we are legally entitled to retain it;
request access to your information and to obtain information about how we process it;
move, copy or transfer your information;
receive some information in a structured commonly used and machine-readable format and/or request that we transmit that data to a third party where technically feasible. Please note that this right only applies to information which you have provided directly to Bombora and may not always apply;
lodge a complaint with the relevant data protection regulator if you think any of your rights have been infringed by us; and
be informed how your information is used in relation to automated decision making which has a legal effect on or otherwise significantly affects you.

Please note that if you withdraw your consent for the future processing of your information we may be unable to send you some marketing communications or information regarding events sponsored by Bombora. Additionally note, when we send you marketing, you will always be provided with an option to unsubscribe or opt out of receiving further marketing from us.

If you wish to exercise any of the rights above please contact us at info@bombora.tv .

In the EU, you have the right to complain to the data protection regulator in your jurisdiction. As our European headquarters are in the UK, you can also contact the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/ .

Storage, transfers and retention

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (the “ EEA ”). It may be processed by staff operations outside the EEA who work for us or for one of our service providers.

Where we transfer your information to another country outside the EEA, we will ensure that it is protected and transferred in a manner consistent with legal requirements. In relation to information being transferred outside of the EEA, for example, this may be done in one of the following ways:

the country that we send the information to might be approved by the European Commission as offering an adequate level of protection for information;
the recipient might have signed up to a contract based on “model contractual clauses” approved by the European Commission, obliging them to protect your information;
the country that we send the information to may subscribe to an “international framework” intended to enable secure data sharing;
where the recipient is located in the US, it might be a certified member of the EU-US Privacy Shield scheme; or
in other circumstances the law may permit us to otherwise transfer your information outside the EEA.

You can obtain more details of the protection given to your information when it is transferred outside the EEA (including a copy of the standard data protection clauses which we have entered into with recipients of your information) by contacting us via email at info@bombora.tv

We will retain information as needed to fulfill the purposes for which it was collected. We will retain and use your information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements. We will not retain your information for longer than is reasonably necessary.

Security

We have physical, administrative, procedural and technical safeguards in place to protect your information from unauthorised access, use or disclosure. We also contractually require that our third party service providers protect such information to the standard required in the EEA. We regularly adapt these controls to respond to changing requirements and advances in technology.

As a condition of employment, the Bombora team are required to follow all applicable laws and regulations, including data protection laws. Access to sensitive information is limited to those employees who need it to perform their roles. Unauthorised use or disclosure of confidential client information by a Bombora employee is prohibited and may result in disciplinary measures.

Making changes to this information

We’ll keep this information up to date and it will always be available at www.bombora.tv or on request at any time.

This is the Cookie Policy of Bombora (also referred to throughout this policy as ‘ we ’, ‘ us ’, or ‘ our’). When you visit our websites, we or a third party service provider may collect technical and navigational information. This is done through the use of cookies. A cookie is a small data file that is sent by a website’s server to your browser and stored on the hard drive of your computer (or internet enabled device).

How we use cookies

We collect information about your computer including your Internet Protocol address (“IP address”), operating system, browser type, pages visited and average time spent on our websites. We use this information for a variety of purposes, such as maintaining the security of your online session, online advertising of our products and services, facilitating site navigation, improving our websites’ design and functionalities, and personalising your experience. On their own cookies do not contain or reveal any personally identifiable information. However, if you choose to furnish us with any personal or financial information, this information can be associated with the data collected by the cookies.

If you continue without disabling our cookies we will assume that you are happy with our use of them as outlined in this Cookie Policy.

Types of cookies we use

Strictly necessary cookies: Generally these cookies will be essential first party session cookies and are required for the operation of our website. They include cookies that help ensure the content of the pages you request load quickly. Without these cookies, you may not be able to access our online services (e.g. our website or a service on our website) which you have requested.

Analytical/performance cookies: These cookies can be first or third party, session or persistent cookies. To fall within this category their usage typically is limited to performance and website improvement. These cookies don’t collect any information that could be used to identify you – all the information collected is anonymous and is only used to help us improve the performance of our websites. A first party example is a cookie that allows us to both count visitors and see how visitors navigate our websites. This helps us improve the way our websites work (e.g. improve the usability to ensure visitors easily find what they want).

Functional cookies: These cookies can be first party or third party, session or persistent cookies. These cookies allow us to provide you with a more personal experience so that you do not have to reset your preferences each time you visit one or more of our websites. To deliver a more personal experience, they enable us to personalise content for you, greet you by name, and remember your preferences (e.g. your choice of language or region).

Targeting cookies : These cookies can be first party or third party. They will always be persistent but time-limited cookies. Targeting cookies are used to send you relevant information and see which content you use. They do this by recording your visits to our websites, the pages you have visited and the links you have followed. We then use the information collected to tailor both our website and the relevance of our advertising displayed to your interests. In order to make our advertising displayed more relevant, we provide the information collected to advertising networks. Please note these cookies do not contain any of your personal or financial information.

Cookies we use

The following cookies may be placed on your computer or device by us :

Cookie Name	Purpose	Cookie Type	Expires
cookie-consent-status	Used to keep track of cookie acceptance consent	Strictly Necessary	12 months

The following cookies may be placed on your computer or device by third parties :

Provider	Cookie Name	Purpose	Cookie Type
Google Analytics	Google Analytics _ga _gid _gat	We use these cookies to collect information about how visitors use our websites. We use the information to compile reports to help us improve our websites. The cookies collect information in an anonymous form, including the number of visitors to our websites, how they came to our websites and the pages they visited.	Analytical / Performance
Google Ads	<alphanumeric_code>,<numeric_code> <alphanumeric_code>,<numeric_code>_expiresAt	Measures the conversions from Google Ads	Analytical / Performance
Wistia	wistiawistia-video-progress-<alphanumeric_code>	This is a token added by the video platform Wistia in order for the video player to function and count views. It is required in order for the Wistia videos to work. However, it has a Privacy Mode that removes the Analytical / Performance functionality of the cookie until the user has accepted the cookie consent.	Strictly necessary / Analytical / Performance
HubSpot	hubspotuk __hssc __hssrc __hstc	This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.	Analytical / Performance
LinkedIn	Insight Tag	The LinkedIn Insight Tag is a lightweight Javascript snippet that drops a cookie on your browser when you visit the site. This is to help us track if our LinkedIn adverts are performing well.	Analytical / Performance
Mouseflow	mf_user	A cookie for checking if the user is new or returning. This is done simply by a yes/no toggle – no further information about the user is stored. This cookie has a lifetime of 90 days.	Analytical / Performance
Mouseflow	mf_user_<alphanumeric_code>	A cookie for identifying the current session on a website. The cookie contains information about the current session, but does not contain any information that can identify the visitor. The cookie is deleted when the session ends, meaning when the user leaves the website.	Analytical / Performance

Managing cookies

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. You can manage cookies that are placed on your browser by activating the setting on your internet browser that allows you to refuse the setting of some or all cookies.

For more information about how to do this, you can use the following links for guidance: Disable/enable Adobe cookies , Control Google web analytics and cookies (browser add-on), Control all cookies with your browser (please note some parts of the website will not function when all cookies are disabled), and Understand Google’s use of advertising cookies.

We understand that some internet browsers have incorporated ‘Do Not Track’ features. Most of these features, when turned on, send a signal or preference to the websites you visit indicating that you do not wish to be tracked. This is different from blocking or deleting cookies, as browsers with a ‘Do Not Track’ feature enabled may still accept cookies. Our websites do not currently recognise and respond to ‘Do Not Track’ requests.

If you have questions on our use of cookies, please get in touch at info@bombora.tv .

Definitions

A number of terms used in this Cookie Policy are defined below. These definitions are based on those used in the ICO guidance.

First and third party cookies – whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie. First party cookies are those set by a website that is being visited by the visitor at the time – the website displayed in the URL window. Third party cookies are cookies that are set by a domain other than that of the website being visited by the visitor. If a visitor visits a website and another entity sets a cookie through that website this would be a third party cookie.

Session cookies —these cookies allow website operators to link the actions of a visitor during a browser session. A browser session starts when a visitor opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted

Persistent cookies – these cookies remain on a visitor’s device for the period of time specified in the cookie. On the date specified in the expiration, the cookie will be removed from the visitor’s disk unless deleted before by the visitor.